5 Steps to Quality Certification
1. Assessment (planning and context)
Provide clarity of the current business while defining the context of the business to enable top management to plan.
deliverables
- gap analysis
- project plan
- implementation strategy
results
- business benchmarks
- defined context of the business
- provide leadership
2. Design (framework)
The proven framework will support the business by identifying resources, managing the organisational knowledge while ensuring awareness and competence.
deliverables
- proven myQuality framework
- cloud based access from any device
- business tools to serve the business
results
- identified resources and processes
- training and competence capture
- knowledge and compliance
3. Implement (do and establish)
By defining customer relations and communications, through thoughtful change management, specified operational expectations and resource controls, delivery of the desired results are achieved.
deliverables
- concurrent design and implementation
- generate the required records and data
- 10 week lead time
results
- design capability
- operational management
- resource control
4. Certification (recognition)
Performance management utilising monitoring and reviewing tools of available information and strategic adjustment can keep goals and objectives aligned.
deliverables
- framework assessment
- certification review
- certification and independent recognition
results
- monitoring data
- audit reports
- strategic adjustment and improvement
5. Improve (as measured, as needed)
The focus remains on continual improvement both reactive and proactive to achieve desired outcomes of a quality certified business.
deliverables
- lessons learned
- benchmark, move forward
- flexibility and adaptability
results
- controlled variations
- corrected variations
- continual improvement
Case Study
A small wholesaler of marine grade transmissions situated in the south of Sydney had an old, ignored, outdated quality manual. The manual, system and the inflexibility of their quality framework did not return a net benefit to sales or productivity and certification lapsed. Following a directive from the global head office, certification was back on the agenda, and there were no resources to revive and/or re-achieve certification.
Within 3 months, our proven quality certifications frameworks using myQuality ensured full certification and a fixed monthly support fee to keep them certification ready, 24×7.