The ‘relatively new’ clause 7. Support in 9001 covers; resources, competence, awareness, communication and documented information. But for now, let’s focus on communication. No required retained or maintained documented information. No prescription. But the certifiers are, perhaps, giving it a little too much attention. As always, the easiest way to get over that hurdle is to have a policy or a process or a procedure. A give away will follow. But if you read on, you can decide what is best for your company. As always the most common means...